At Hound & Soul, we aim to get your order on its way as quickly as possible. We carefully pack and dispatch orders using trusted delivery partners, including Australia Post and Aramex.

Order Processing & Dispatch

All orders are generally processed and dispatched within 1–2 business days after your order is placed.

Orders are dispatched on business days, Monday to Friday, excluding Australian public holidays.

Once your order has been dispatched, you will receive tracking information where available so you can follow the progress of your delivery.

Delivery Times

Most customers receive their orders within approximately 3–4 business days after dispatch. However, delivery times can vary depending on the delivery address, distance, destination, carrier network and any unforeseen delays.

Customers in regional and remote areas may experience longer delivery times.

Please note that delivery timeframes are estimates only and are not guaranteed. Delivery delays may occasionally occur due to circumstances outside of Hound & Soul’s control, including carrier delays, severe weather, public holidays, peak periods or other network disruptions.

For reference, Australia Post advises that domestic Parcel Post generally takes around 2–6 business days, depending on the origin and destination.

Shipping Carriers

Depending on your location, order size and shipping requirements, your order may be sent via:

• Australia Post
• Aramex

The available shipping options and applicable shipping costs will be displayed at checkout.

Shipping Quotes & Estimated Delivery

Customers can check shipping costs and estimated delivery times using the relevant carrier’s online tools:

• Australia Post – Calculate Postage & Delivery Times
• Aramex – delivery estimates may vary according to the pickup and delivery locations.

Please remember that carrier-provided delivery estimates are indicative and can change depending on network conditions and other circumstances.

Tracking Your Order

Where tracking is available, tracking details will be provided once your order has been dispatched.

You can use the tracking number provided to monitor your parcel’s progress and view the carrier’s latest estimated delivery information.

Delays & Missing Parcels

While we work hard to ensure orders are dispatched promptly, Hound & Soul is not responsible for delays that occur after a parcel has been handed over to the delivery carrier.

If your parcel appears to be delayed, please first check the tracking information for the latest update. If you believe your parcel is lost or has not arrived within a reasonable timeframe, please contact us and we will assist you with the carrier enquiry where possible.

Wholesale Orders

Our wholesale customers follow the same general dispatch and delivery timeframes.

Wholesale orders are generally dispatched within 1–2 business days, with most deliveries arriving approximately 3–4 business days after dispatch, depending on the delivery location and carrier.

Larger wholesale orders may require different shipping arrangements depending on their size, weight and destination. Any applicable shipping details will be communicated with the wholesale customer.

Incorrect or Incomplete Delivery Information

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply to resend the order.

Questions About Your Delivery

If you have any questions about your order or delivery, please contact our customer service team and provide your order number so we can assist you as quickly as possible.

Hound & Soul reserves the right to update this Shipping Policy when necessary.